Cookie Policy

1. What are cookies?

Cookies are small text files that are placed on your device (computer, smartphone or tablet) when you visit a website. They are widely used to make websites work, improve user experience, and provide information to site owners.

Similar technologies may also be used, such as pixels, tags and local storage. In this policy, we refer to all of these as "cookies".

2. Types of cookies we use

We group cookies into the following categories:

2.1 Strictly necessary cookies

These cookies are essential for the operation of our website and cannot be switched off in our systems. They are usually only set in response to actions you take, such as:

• Navigating between pages;
• Using basic site features;
• Remembering your cookie preferences;
• Facilitating the booking or enquiry process.

Without these cookies, parts of the website may not function properly. These cookies do not require your consent.

2.2 Performance / analytics cookies

These cookies help us understand how visitors use our website, for example which pages are visited most often and if users encounter errors. This information is used to improve how our website works and to enhance user experience.

Examples may include cookies set by website analytics tools (e.g. Google Analytics or similar services) that collect aggregated, anonymised or pseudonymised usage data.

We only use performance/analytics cookies with your consent.

2.3 Functionality cookies

These cookies allow the website to remember choices you make (such as language preferences or saved details for future visits) and provide enhanced features. They may be set by us or by third-party providers whose services we have added to our pages.

We only use functionality cookies with your consent where they are not strictly necessary.

2.4 Targeting / advertising cookies

These cookies may be set by us or by third parties to build a profile of your interests and show you relevant adverts on other websites (for example, via social media or advertising networks). They work by uniquely identifying your browser and device.

If used, these cookies will only be set with your consent.

3. First-party and third-party cookies

• First-party cookies are set directly by us (Crownverge Residences) when you visit our website.
• Third-party cookies are set by external providers, such as analytics or advertising partners, when their services are integrated into our website (for example, embedded booking systems, analytics tools, or social media plugins).

Third-party providers may use the information they collect to provide services to us and for their own purposes, in accordance with their own privacy and cookie policies. We recommend you review those third-party policies for more details.

4. Examples of cookies we may use

The specific cookies in use may change from time to time as we update or improve our website. Typical examples include:

• Strictly necessary cookies – to remember your cookie choices, keep sessions secure, and help the booking/enquiry process work correctly.
• Analytics cookies – to measure and analyse traffic and usage patterns (for example, page views, session duration, and navigation paths).
• Functionality cookies – to remember your preferences or fill in some information automatically if you return to the site.

If we use particular named services (e.g. Google Analytics, Meta Pixel, or a specific booking engine), we will reflect these in our internal records and, where appropriate, in our cookie consent tool.

5. Legal basis and consent

Except for strictly necessary cookies, we rely on your consent to place cookies on your device.

When you first visit our website, you will see a cookie banner or pop-up asking you to:

• Accept all cookies;
• Reject non-essential cookies; or
• Manage your cookie preferences in more detail.

You can change your cookie preferences at any time (see section 6 below).

6. Managing cookies

6.1 Through our cookie banner / settings

Where our website provides a cookie banner or settings panel, you can use it to:

• Accept or reject non-essential cookies;
• Update your choices at any time.

If you change your preferences, we will adjust which cookies are set, but previously stored cookies may remain on your device until you delete them via your browser settings.

6.2 Through your browser

Most web browsers allow you to control cookies through their settings. You can usually:

• View which cookies are stored;
• Delete existing cookies;
• Block some or all cookies for specific sites;
• Set your browser to block cookies entirely.

If you block all cookies, our website (and many others) may not function correctly, and certain features or services may not be available.

To find out more about managing cookies in your browser, you can use the help function within your browser or visit guidance pages provided by your browser provider.

7. How cookies relate to personal data

Some cookies collect information that can be associated with you as an individual (for example, where you are logged in, or where an identifier is linked to your bookings, IP address or email address).

Where cookies collect personal data, we process that personal data in accordance with our Privacy Notice, including the legal bases and purposes described there.

8. Changes to this Cookie Policy

We may update this Cookie Policy from time to time, for example to reflect changes in the cookies we use, changes to legal or regulatory requirements, or improvements to our website.

Any changes will be posted on this page with an updated "last updated" date. We recommend that you review this policy periodically.

Last updated: 22 November 2025